CONSUMER RIGHTS – RIGHT OF WITHDRAWAL – CANCELLATION & RETURN CONDITIONS

GENERAL:

If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
Shipping costs, which are the product shipment expenses, shall be paid by the buyers.
Each purchased product shall be delivered to the person and/or organization at the address specified by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, buyers may terminate the contract.
The purchased product must be delivered complete, in accordance with the specifications stated in the order, and together with documents such as a warranty certificate and user manual, if any.
If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days from the date of becoming aware of this situation. The total amount must also be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

If the buyer does not pay for the purchased product or cancels the payment in bank records, the seller’s obligation to deliver the product shall cease.

PURCHASES MADE THROUGH UNAUTHORIZED USE OF A CREDIT CARD:

If, after the product has been delivered, it is determined that the credit card used by the buyer for payment was unlawfully used by unauthorized persons and the product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product subject to the contract to the seller within 3 days, with the shipping cost borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

If force majeure events that the seller cannot foresee occur and the product cannot be delivered on time, the buyer shall be informed. The buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is eliminated. If the buyer cancels the order and has paid in cash, the amount shall be refunded in cash within 14 days from the date of cancellation. If the buyer has paid by credit card and cancels the order, the product price shall be refunded to the bank within 14 days from the date of cancellation; however, it may take 2–3 weeks for the bank to transfer the amount to the buyer’s account.

BUYER’S OBLIGATION TO CHECK THE PRODUCT:

The buyer shall inspect the goods/services subject to the contract before receiving them; dented, broken, torn packaging, damaged or defective goods/services shall not be accepted from the shipping company. Goods/services received shall be deemed undamaged and intact. After delivery, the BUYER must carefully protect the goods/services. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned together with the product.

RIGHT OF WITHDRAWAL:

The BUYER may exercise the right of withdrawal from the contract within 14 (fourteen) days from the date the purchased product is delivered to them or to the person/organization at the specified address, by notifying the SELLER through the contact information below, without assuming any legal or penal liability and without providing any justification.

CONTACT INFORMATION FOR NOTIFICATION OF THE SELLER REGARDING THE RIGHT OF WITHDRAWAL:

COMPANY

NAME / TITLE: Çamdalı İş Elbiseleri San. Ve Tic. Ltd. Şti.
E-MAIL: [email protected]
TEL: +90 262 641 43 73

DURATION OF THE RIGHT OF WITHDRAWAL:

If the purchased item is a service, the 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the service has begun with the consumer’s approval before the end of the withdrawal period.
The costs arising from the exercise of the right of withdrawal shall be borne by the SELLER.
In order to exercise the right of withdrawal, written notification must be sent to the SELLER by registered mail, fax, or email within the 14 (fourteen) day period, and the product must be unused within the scope of the provisions titled “Products for Which the Right of Withdrawal Cannot Be Exercised” regulated in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

The invoice of the product delivered to a third party or the BUYER (If the invoice of the product to be returned is issued to a corporate entity, it must be sent together with the return invoice issued by the institution. Returns of orders invoiced to institutions cannot be completed unless a RETURN INVOICE is issued.)
The return form must be delivered complete and undamaged together with the box, packaging, and standard accessories, if any, of the products to be returned.

RETURN CONDITIONS:

The SELLER is obliged to refund the total amount and the documents that put the BUYER under debt to the BUYER within a maximum of 10 days from the receipt of the withdrawal notice, and to receive the returned goods within 20 days.
If there is a decrease in the value of the goods or return becomes impossible due to the BUYER’s fault, the BUYER is obliged to compensate the SELLER’s damages in proportion to their fault. However, the BUYER is not responsible for changes and deteriorations occurring due to proper use of the goods or product within the withdrawal period.
If the campaign limit amount arranged by the SELLER falls below the threshold due to the exercise of the right of withdrawal, the discount amount benefited under the campaign shall be cancelled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

Products prepared in line with the BUYER’s request or clearly personal needs and not suitable for return; underwear bottom parts, swimsuits and bikini bottoms, cosmetic products, single-use products, products that are perishable or likely to expire, products that are not suitable for return due to health and hygiene reasons if their packaging has been opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated by nature, newspapers and magazines provided under subscription agreements, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and storage devices, computer consumables whose packaging has been opened by the BUYER cannot be returned in accordance with the Regulation. In addition, the right of withdrawal cannot be exercised for services that have started with the consumer’s approval before the end of the withdrawal period.
Cosmetic and personal care products, underwear products, swimsuits, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) must have unopened packaging, must not have been tested, damaged, or used in order to be eligible for return.

DEFAULT AND LEGAL CONSEQUENCES

If the BUYER defaults in payment transactions made by credit card, the BUYER accepts, declares, and undertakes that they will pay interest in accordance with the credit card agreement between the cardholder and the bank and will be liable to the bank. In this case, the relevant bank may pursue legal remedies, may claim the costs and attorney’s fees from the BUYER, and in any case, if the BUYER defaults due to their debt, the BUYER accepts that they will compensate the SELLER for any losses and damages incurred due to delayed performance of the debt.